What are licence alerts?

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Pocket Programs has introduced licence alerts to proactively warn our customers when the activation of their licences is about to expire.

The alerts are sent via email about 7 days before the end of the month in which the activation key for the licences is due to expire.

These alerts are provided free of charge for all subscription licences and any perpetual licence covered by a maintenance agreement.

To update your preferences for receiving the alert emails, visit our customer portal. Note: You might need to register an account first. The email address that the alert was sent to must be used when registering.

After 1st July 2017, we will send alerts for all subscription licences and for perpetual licences with a valid maintenance contract. If you wish to renew or extend the maintenance for your perpetual licences, please contact us.

Note: From July 2017 there will be a reinstatement surcharge of up to 50% of the maintenance renewal fee if the previous maintenance contract has expired.

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