Providing a logfile and configuration files from ERP-Scale can help us to resolve the issue quickly.
After creating a support ticket, please consider adding the following files:
- A log file from ERP-Scale demonstrating the issue. Please crop the file to show the log messages around the time the issue occurred (minimum 5 minutes of logging).
- A backup file of the configuration from ERP-Scale.
You can create a password protected ZIP of the files to protect any sensitive information. Add the ZIP password to the private credentials (see below).
Files can be attached when creating a new ticket or editing an existing ticket. Tickets can be viewed or created here.
Your support account login is separate from your Pocket Programs Licence Portal login
Attaching files
Adding sensitive information including passwords
- Access the support ticket: My Support Requests
- Add any sensitive data in the Private credentials section
