When activating a licence in ERP-Scale, the following error is displayed: “Error contacting web service: The underlying connection was closed. Could not establish trust relationship for the SSL/TLS secure channel”. Event messages may be logged in the Application log relating to crypt32. This is caused by a missing root certificate on the computer where the Pocket Programs activation relay is installed.
See the following KB article from Microsoft for further information:
Pocket Programs
P.O. Box 3600
Putney
NSW 2112
Australia
T: +61 2 8599 2888
F: +61 2 8599-2877
Toll free, USA
+1 844 443 4442
Palo Alto, USA
+1 650 770 8332
Sydney, Australia
+61 2 8599 2888
London, UK
+44 20 3807 5730
Hamburg, Germany
+49 40 7972 9522
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