Frequently Asked Questions

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Activation Questions 2 questions
  • Where do I enter the licence number ?

    The licence number is entered on the device properties.

    1. Start the ERP-Scale configuration utility and open the properties page for the SAP-Scale server.
    2. Then select the device to be licensed and click “Licence”:

    On the Licence page, enter the licence number and the password:

    Once the licence number and password have been entered, click “Get activation Key” to activate the licence.

    Then click “Save” to complete the activation.

    Make sure you update the device settings by clicking “Update”.

  • What is the licence password ?

    The licence password is used to ensure that only the owner of the licence can use it. When purchasing licences you will select a licence password. This must be entered into ERP-Scale when activating the licence for a device:

Installation Questions 3 questions
  • What are the PC requirements for running ERP-Scale?

    The hardware requirements for ERP-Scale are the same as for the SAP GUI.

    System Requirements

    System Memory (RAM)
    Windows XP: Minimum of 1 GB; 2 GB recommended
    Windows 7/8/10: Minimum of 2 GB; 4 GB recommended
    Mac with Virtual Windows Environment: Minimum of 2 GB; 4 GB recommended

    Disk Space
    100 MB of available disk space for the installer program.
    250 MB of available disk space for the fully installed application.

    The software requirements are as follows:

    • Windows XP service pack 3 – Not recommended
    • Windows Vista – Not recommended
    • Windows 7
    • Windows 8/8.1
    • Windows 10
    • Windows server 2003 – Not recommended
    • Windows server 2008 R2
    • Windows server 2012
    • Windows server 2016

    ERP-Scale runs under Windows. It is available in 32- and 64-bit versions.

    Note: Windows XP/Vista and Windows server 2003/2008 will not be supported by ERP-Scale releases after V4.0.2

  • We want to use ERP-Scale in a custom transaction, how do we start?

    Many customers want to use ERP-Scale in a custom SAP transaction written in ABAP. These steps will help you to get started:

    1. Create a test ABAP in your SAP system using our sample code.

    2. Create an RFC destination in SAP

    3. Configure a packing station profile in SAP (this is used by the custom development)

    4. Download and install ERP-Scale PSE

    5. Import the settings from the packing station profile into ERP-Scale

    6. Configure the device communication settings. Contact us for further assistance with the manufacturer and model of the scale.

    7. Define the data parsing settings. Contact us for further assistance with the manufacturer and model of the scale.

    8. Order a trial licence for ERP-Scale (free of charge).

    9. If communication with SAP fails, check SAP security settings.

    Our tutorial video covers these steps.

    Our TCPautoresponder is ideal for use during the development phase of your project.

    Contact us if you require further assistance.

  • Where is ERP-Scale installed?

    Typically, ERP-Scale is installed on the PC that the operator is using to run the SAP Packing Station transaction, and the weigh-scale is connected to the same PC using a serial interface. ERP-Scale can also be used for custom developments, for example to integrate weigh bridges or cubing devices.

    ERP-Scale can also interface with weighing equipment via the Ethernet using TCP or UDP protocols. This is especially useful when using Serial to Ethernet Device Servers. In this case, ERP-Scale can be installed as a server process.

    ERP-Scale supports central management, and all configuration functions and monitoring tasks can be performed remotely. The central ERP-Scale communications engine runs as a windows service in the background.

Integration with SAP 1 question
  • Does ERP-Scale support S/4HANA?

    Yes,

    ERP-Scale integrates weighing scales with the S/4HANA packing station transaction and SAP ODA under S/4HANA. We have also created a prototype weighing bar within a PI-Sheet under S4/HANA.

Purchasing licences 1 question
  • What is a convenience fee?

    Pocket Programs has partnered with World First to provide local bank accounts in USA, Netherlands, UK and Australia. We accept payment in €, US$, UK£ or AU$ using IBAN, ACH, BACS or bank transfer. Our US$ accounts also accepts international wire transfers.

    Some of our customers prefer to use a payment card. To support this we have partnered with Stripe to accept card payments. The fee that Stripe charges us is passed on to the customer in the form of a convenience fee.

    To avoid the convenience fee, simply pay your invoice by bank transfer.
    If you need licences for ERP-Scale urgently, send us a purchase order. We will issue the licences on receipt of the PO.

    Do not hesitate to contact us if you have any questions regarding this fee.

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