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1

SAP Gateway connection, hostname cached as unknown

Immediately after the PC started, ERP-Scale fails to connect to the SAP Gateway. The log shows: 2023/12/05 15:58:43:234 RFC error occurred: 1002 / Error Starting RFC Server / RFC_COMMUNICATION_FAILURE / ERROR hostname ‘xxx.xxx.xxx’ unknown TIME Tue Dec 05 15:58:43 2023 RELEASE 720 COMPONENT NI (network interface) VERSION 40 RC -2 MODULE nixxhl.cpp LINE 193 DETAIL […]

2

SAP Notes relevant to ERP-Scale

If communication errors are observed between ERP-Scale and the SAP RFC Gateway,  consider the following SAP notes: 314530 – Number of RFC/CPIC connections for external clients 3056025 – RABAX with RFC even in case exceptions are caught 3356447 – CPIC: Missing error info for calling application 3393929 – CPIC : t/q RFC is stuck and […]

3

Terms of Service

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Pocket Program’s relationship with you in relation to this website. If you disagree with any part of these […]

6

Using sapnwrfc.ini with ERP-Scale V4.0.2

The following applies to ERP-Scale V4.0.2 build 23275 and later. The sapnwrfc.ini file can be used to customize the RFC connection. for example: Activating detailed traces Load balancing using a message server WebSocket RFC connections ERP-Scale will search for the sapnwrfc.ini file from the following locations (in order). The first sapnwrfc.ini file located will be […]

7

Using ABAP function module SRTFT_GET_SYSTEM_META_DATA to retrieve data from ERP-Scale

Note: This function is available in ERP-Scale V4.0.2 from build B23275 and ERP-Scale V5.0.1. The function module SRTFT_GET_SYSTEM_META_DATA can be used from SAP to retrieve the following data from ERP-Scale: Operating system of the PC where ERP-Scale is installed ERP-Scale version Overall status of: Device (scale) communication RFC communication Licence activation List of devices (scales) […]

8

Licence activation emails

ERP-Scale generates two types of activation emails: Emails generated during the activation process These alerts are sent if an error occurs when ERP-Scale is attempting to activate the licence. Each alert refers to a single licence. These alerts can be sent repeatedly. Proactive activation alerts sent monthly by Pocket Programs This alerts are sent once […]

9

How to disable licence activation error emails

During the activation process, ERP-Scale generates emails if the activation process fails. These emails can be disabled by removing the email address entered in the licencing window in ERP-Scale. To disable these emails follow these steps: Open the ERP-Scale configuration on the computer where affected licence is installed. Identify the device the licence is assigned […]

10

How to disable licence activation alerts

Pocket Programs sends licence activation alerts every month. The alert email refers to all licences registered to the email address where the licence has an activation issue. Activation alerts can be disabled for a licence in our Licence Portal. To disable activation alerts for a licence, follow these steps: If you do not already have […]

11

What is a convenience fee?

Pocket Programs has partnered with World First to provide local bank accounts in USA, Netherlands, UK and Australia. We accept payment in €, US$, UK£ or AU$ using IBAN, ACH, BACS or bank transfer. Our US$ accounts also accepts international wire transfers. Some of our customers prefer to use a payment card. To support this […]

12

Using ERP-Scale with SAP EWM/SCWM

Many customers want to use ERP-Scale with SAP Extended Warehouse Management (SCWM/EWM). These steps will help you to get started: Create an RFC destination in SAP Define a scale in EWM Configure a work centre in EWM Download and install ERP-Scale PSE Import the scale into ERP-Scale Configure the device communication settings. Contact us for […]

13

Creating an SNC RFC connection with ERP-Scale

This guide documents the steps required to create a Secure Network Communications (SNC) connection to the SAP gateway. It takes inspiration from this SAP Blog. Step 1. Export the AS ABAP public key On the AS ABAP, start transaction STRUST. Select the SNC SAPCryptolib entry. Double click on the certificate in the certificate list to […]

15

ERP-Scale licence activation URL update 2021

The latest releases of ERP-Scale use new geographically redundant URLs for licence activation URLs (using Azure traffic manager). The current URLs will continue to work (as they are the eventual endpoint) with older builds. You will need to verify the new URLs before installing any build including or after ERP-Scale PSE V4.0.2 Build 21084 or […]

19

Providing files for a support ticket

After creating a support ticket, please consider adding the following files: A log file from ERP-Scale demonstrating the issue. Please crop the file to show the log messages around the time the issue occurred (minimum 5 minutes of logging). A backup file of the configuration from ERP-Scale. To upload the files, use the View Ticket […]

25

Payment Failure

Sorry, there was an error processing your payment. We have emailed a copy of the order to you. Please see this email for further payment options.

30

RFC connections and BAPIs used by ERP-Scale

ERP-Scale uses the following RFC connections and BAPIs: SAP ECC and S/4HANA Packing station RFC: HU_GET_RFC_DATA SAP EWM and SCWM RFC: /SCWM/HU_WEIGHT_FROM_SCALE SAP ECC and S/4HANA ODA RFC: COOPC_RFC_ITEM_READ RFC: COOPC_RFC_ITEM_WRITE BAdI: SCM_OPC_HANDLER SAP ECC LOG-PP-CFB RFC: CFB_RFC_BCT_MULTI SAP ECC and S/4HANA QM IDI RFC: QINT_GET_RFC_DATA            

33

Integrating weighing using ERP-Scale and the SAP component “Consumer Products for the Food and Beverage Industry” (PP-PI-CFB)

The SAP component Consumer Products for the Food and Beverage Industry (PP-PI-CFB) can be used to add weighing functionality to the MIGO transaction. This integration is fully supported by ERP-Scale. This SAP Help page provides further information. To complete the integration of weighing with MIGO using ERP-Scale, the following steps will need to be completed: […]

34

Configuring LOG-PP-CFB for ERP-Scale

To enable ERP-Scale to integrate with the SAP MIGO transaction, you will need to configure scale control within SAP. See this SAP Help page for further information. Complete the following configuration: SPRO>Production Planning for Process Industries>Process Order>Scale Connection>Define Scale Control Notes: Custom scale class: See Creating a new scale model class for LOG-PP-CFB RFC destination: […]

35

Creating a new scale model class for LOG-PP-CFB

The default scale model class provided by SAP for communication via an RFC connection does not pass the unit of measure (UOM) to ERP-Scale. This means that ERP-Scale is unable to convert the weight received from the sale to the UOM required by SAP and can lead to incorrect data being returned to SAP. We […]

36

How to upgrade the activation relay for ERP-Scale PQS V4.0.1

Users of ERP-Scale PQS V4.0.1 can update their installations of ERP-Scale with a new version of the activation relay which uses the new activation URL. If you have already updated your installation of ERP-Scale PQS to V4.0.1 build 19309 or later, you are already running the latest version of the activation relay. To update the […]

37

ERP-Scale PQS activation relay URL change

What? In January 2020 the URL of our activation server for ERP-Scale PQS will change. The new URL for activation for ERP-Scale PQS is: https://act-us.pocketprograms.com/getlicences.asmx Why? We are separating our web hosts to allow critical services to be duplicated in order to ensure reliable service. When? Not before 10th January 2020. What will be affected? […]

38

How to upgrade to ERP-Scale PQS V4.0.1 Build 19309

To update your installation of ERP-Scale PQS to the latest version, follow these steps: Create a backup of your ERP-Scale settings. Uninstall ERP-Scale using the Windows control panel  (this will not remove your settings). Download and install ERP-Scale PQS V4.0.1 B19309  

39

ERP-Scale V3.x.x and V4.0.0 end of support

ERP-Scale PQS versions V3.x.x and ERP-Scale PQS version V4.0.0 (and all prior versions) will no longer be supported after 31st December 2019. These versions were introduced over ten years ago and have been superseded by ERP-Scale PQS V4.0.1. Upgrades are included in our support and customers with a valid maintenance plan (with continuous coverage since […]

40

What is licence activation and why did it fail?

Licence activation is the automatic process which occurs every three months. It allows us to monitor that the licences are being used ‘legally’, but also gives you the freedom to quickly reassign a licence due to hardware failure. It is different from the expiry period. Automatic reactivation typically fails because an installation of ERP-Scale within […]

41

Mettler Toledo IND MT-SICS

The Mettler Toledo IND range of scales supports the MT-SICS protocol. We advise using DIALOG mode with the scale as it offers a robust communication method. The guide is based on the factory default communication settings for an IND570 scale. Check the current settings for your scale using the indicators menu. This documentation assumes that: […]

43

Maintenance

We are busy updating our site and hope to have it up and running again very soon. If you need to contact us urgently, please use the form below: [ticket-form]custom[/ticket-form]

46

What are the settings for Transcell PC-150

ERP-Scale supports the Transcell PC-150 Bench Scale using the settings below. The settings are based on the factory settings for the Transcell PC-150  (see below and the attached user manual). ERP-Scale Communication settings ERP-Scale parsing settings Factory default settings for Transcell PC-150 Transcell PC-150 user manual

47

Activation via web browser

If the PC on which ERP-Scale is installed does not have an Internet connection, automatic activation of the licence will fail. In this case the ERP-Scale licence can be activated using a web browser. In the ERP-Scale configuration utility open the licencing page: At the bottom of the screen are two links for activating via […]

49

How do we access weighing equipment using MII with ERP-Scale

Setting up ERP-Scale’s built-in web server for XML connector 1. Activate the web server: Open the ERP-Scale configuration utility. In the SapScaleServer tab, activate the web server and nominate a TCP/IP port to listen on: Make sure you update the setting to the SapScaleServer by clicking on Then restart the SapScaleserver by clicking 2. Create an XML […]

50

How to get the serial communication settings from WinWedge

Gathering the communication data from WinWedge® Open the WinWedge Setup utility: Open the Port dialog: Make a note of the communication settings. Then return to the WinWedge Setup utility. Open the Input Data Record Structure Dialog: Make a note of the End Of Record Event:

52

Using ERP-Scale with Serial Ethernet device servers

If you wish to use ERP-Scale with a serial-Ethernet device server, follow these instructions to add the server as a device in ERP-Scale. Open the ERP-Scale configuration utility Click on to create a new device Enter the device name and click OK Enter the communications settings

54

How do we upgrade from scale_for_r3 to ERP-Scale?

How to upgrade from scale_to_r3 to ERP-Scale PSE. Recently, we have received many reports from companies using scale_to_r3 that this solution is unreliable and requires a high level of support. In contrast, our customers have reported that using ERP-Scale offers a “very reliable solution” that is set-and-forget. This short guide will give some tips on […]

55

Using USB Scales with ERP-Scale

ERP-Scale is compatible with USB scales which support the HID POS interface protocol. To use a USB HID POS scale with ERP-Scale follow these steps: 1. Select interface type USB HID POS and select the USB device 2. Test the communications Click on the menu option Test. Click on “Simulate”. If the test is successful, […]

56

Integrating Modbus devices using ERP-Scale

ERP-Scale V4.0.2 adds functionality for converting responses from Modbus devices into human readable values that can then be interfaced to SAP. Ideal for reading values from industrial equipment into PI‑Sheets using ERP‑Scale with SAP ODA or to MII using ERP‑Scale’s XML connector. For further details regarding ERP-Scale V4.0.2 please contact us.

57

Determine serial port settings for your scale

Getting started First you must determine the communication parameters for your scale. You will need to know: Baud rate Data bits Stop bits Parity Flow control, typically none, hardware or Xon/Xoff Communication method: continuous or on-demand Any terminators A request string, if required The best place to start is the user manual for the scale. […]

58

Sample ABAP code

To use RFC HU_GET_RFC_DATA from your own ABAP’s, there are two steps. If you have defined packing station profiles in customizing (transaction HUPAST_C), you can use the function module read_packstation to determine the profile based on the hostname of the user’s PC. Use the RFC call HU_GET_RFC_DATA in conjunction with ERP-Scale to determine the current […]

78

How do I enter the licence number?

The licence number is entered on the device properties. Start the ERP-Scale configuration utility and open the properties page for the SAP-Scale server. Then select the device to be licensed, and click “Licence”: On the Licence page, enter the licence number and the password*: *Note: The licence password is selected when purchasing licences. Once the licence number […]

79

What are licence alerts?

Pocket Programs has introduced licence alerts to proactively warn our customers when the activation of their licences is about to expire. The alerts are sent via email about 7 days before the end of the month in which the activation key for the licences is due to expire. These alerts are provided free of charge […]

80

Mettler Toledo Spider and Spider S scales

See the attached document which describes how to change the settings of the scale. Section numbers listed below refer to this document. This documentation assumes that: The computer is connected to the scale’s interface 1 The scale has been reset to factory standard settings (see section 3.3). The operating mode of the scale has been […]

81

Sartorius X3 scale using an RS-232 connection

The settings below are based on the X3 operating manual Edition 2 dated 01/02/2008. They have not been tested using a physical device and should be used as a basis for creating a device in ERP-Scale. Before configuring ERP-Scale, verify that the SMA protocol has been assigned to one of the RS232 ports on the […]

83

Using ERP-Scale in a custom transaction

Many customers want to use ERP-Scale in a custom SAP transaction written in ABAP. These steps will help you to get started: 1. Create a test ABAP in your SAP system using our sample code. 2. Create an RFC destination in SAP 3. Configure a packing station profile in SAP (this is used by the […]

84

How can I test ERP-Scale if I don’t have a scale?

Using the TCP auto responder If you do not have a physical scale to test ERP-Scale, you can use our TCP Auto Responder to generate data for testing. Firstly download the PP-TcpAutoResponder from here. Then use the ERP-Scale configuration utility to add a new device and define the settings: Communication settings Parsing settings Notes: If […]

85

Entering parsing settings

Once the communication is working, you will need to enter the parsing settings. Click to view the parsing settings screen: The source string will then be updated: To specify the settings for a field, first click in the field (e.g. the Weight-Value field): Then click on on of the source data buttons as follows: Button […]

86

Mettler Toledo PS scales using serial connection

This FAQ describes how to configure ERP-Scale for use with a Mettler Toledo PS scale using serial communication. The settings are based on the default communication settings of the PS scale. See the attached document for information how to reset the scale to factory settings. ERP-Scale communication settings ERP-Scale parsing settings  

88

Are security restrictions preventing ERP-Scale communicating with my SAP system?

The communication issue might be a security restriction on your SAP system. The RFC connection error message in the ERP-Scale monitor will show registration of tp XXX from host YYY not allowed Security restrictions in SAP: Your SAP gateway may be configured to prevent connections from external hosts. This web-page or this web-page provide further explanation, […]

89

Using ERP-Scale to add weighing bar to a PI-Sheet

Using ERP-Scale’s built-in web server, a weighing meter (or progress bar) can be displayed in the PI-Sheet. This is ideal for use when dispensing materials. Does not require an OPC server Does not require SAP Plant Connectivity (PCo) Works with any scale (with a PC interface) The following steps are required to create a prototype […]

90

How to access weighing equipment using SAP ODA

SAP ODA is designed to provide an interface to equipment used in the manufacturing process. Its main use is in manufacturing cockpits and PI-sheets. From release V4.0.1, ERP-Scale provides an interface to SAP ODA without the need to install the SAP OPC-OPA connector on your PC. ERP-Scale also supports data subscriptions in SAP ODA, allowing […]

91

Which URL does ERP-Scale V4.0.2+ access when activating the licence?

Note: This applies to ERP-Scale V4.0.2 and later. Pocket Programs provides two licence activation servers, one in Europe and one in the USA. When activating (or re-activating) the licence, ERP-Scale will try to use the following URLs: https://licenceUsa.azurewebsites.net/ https://licenceEurope.azurewebsites.net/ https://act.pocketprograms.com https://eu.act.pocketprograms.com https://us.act.pocketprograms.com You can use the Test connection function in the ERP-Scale configuration utility to […]

105

How do I fix the error: “LIBRFC32.DLL not found”

If you are installing ERP-Scale on a PC which does not have the SAP GUI installed, you will need to add the SAP library LIBRFC32.DLL to your c:\windows\system32 directory. You can locate the file LIBRFC32.DLL on another PC which has the SAP GUI installed. Alternatively, install the SAP GUI. Considerations for 64-bit computers: To run […]

106

What causes Communication error 1001 or 1002

The security settings in SAP can prevent RFC connection from certain hosts. To test this, generate an RFC trace as follows: Download our RFC Test Utility from here Extract the files into a directory (important, do not run from the zip file) Run RfcTest by double-clicking on it Enter your connection details Do not select a […]

107

How do I enable error logging ?

If ERP-Scale is not functioning correctly, you can enable logging. You can either log to the windows event log, or to a log file. We advise the latter as it is easier to send us a copy of the file. Start the ERP-Scale configuration utility and connect to your server. On the event logging tab, select […]

109

Why can I not connect to ‘localhost’ when using vista or IPv6 ?

By default under windows Vista, localhost is defined as IPv6 address ::1 and IPv6 takes priority over IPv4.  To resolve the issue, change any references to localhost to either IP address ‘127.0.0.1’ or the hostname of the local machine. You may need to make this change in the ERP-Scale configuration utility and the ERP-Scale monitor […]

112

What are the settings for Mettler Toledo PS scale in USB mode?

The PS range of scales from Mettler Toledo (PS90, PS60, PS30, PS6L, PS3L) supports a USB connection. This connection is ideal for use with ERP-Scale as ERP-Scale supports the USB HID POS protocol and only a single cable is required for communication and to power the scale. Note: The PS range of scales also supports […]

116

What are the parsing settings for the TCP Auto Responder?

Once the communication is working, you will need to enter the parsing settings. Click to view the parsing settings screen: If the screen displays “No Input”, check your communication settings. If the source string contains a separator (in our example comma), enter it here: and click . The source string will be updated: To specify the settings […]

118

What is the licence password ?

The licence password is used to ensure that only the owner of the licence can activate the licence. When purchasing licences you must select a licence password. This must be entered into ERP-Scale when activating the licence for a device: